We are looking for a Customer Success Manager
to join us on our journey from world first digital insurance broker to leading #insurtech
Insly is a no-code insurance SaaS software provider with a global reach. With HQ in London and offices in Tallinn, Warsaw and Vilnius, Insly has grown fast and is backed by well-known investors.
Our mission is to digitalise and connect the $4 trillion insurance industry in order to reduce the cost of insurance for customers and help them access better insurance services.
1000+ Insurance brokers and 50+ underwriting companies log into Insly every day to design and launch their insurance products, manage business-critical operations and support writing over €1bn in premiums. But we’re just getting started.
As a Customer Success Manager, you will engage with customers to understand their needs, address concerns, and collaborate with teams to implement solutions, while also taking a hands-on approach to ensure continuous improvements in their experience.
About the role
Responsibilities:
Engage with our existing customers, facilitate meetings and workshops to map out new requirements needed and -
make that happen.
Engage with our existing customers, listen to their concerns and worry points, find out what needs fixing and amending, and again - make that happen.
Have a proactive mindset and propose enhancements to improve customer experience.
Be hands-on and do some configuration and testing yourself as well.
Analyse, scope, groom, estimate, describe tasks, replicate errors, work together with developers and QAs – this is part of our everyday work, and we love it!
Requirements:
Previous experience in Customer Success, IT project manager or similar role.
Understanding of IT system architecture with the ability to assess and analyse its individual components.
Excellent written and verbal communication skills and fluency in English.
Proactive approach and excellent time management, decision making and problem-solving skills.
Previous experience with Jira and other similar tools.
Previous experience in insurance is beneficial, but not necessary.
Perks and benefits
Freedom and flexibility – we choose results over the process and believe that freedom comes together with accountability!
Company benefits - we want to make sure you are in great health, so we offer health insurance or sports compensation. We also compensate phone and headphone purchase costs in addition to your monthly phone bill!
Flat structure - in Insly we do not believe in titles or hierarchies, you can turn to anybody at any time - no corporate BS!
Friendly colleagues and supporting managers - people are Insly’s greatest asset, so we will make sure everyone is surrounded by awesome teams and have helpful managers. Our team and company events are both memorable and genuine!
Family- and employee-friendly employer - our employees perform several roles in their lives, and we aim to support all of them. Insly is one of the most family- and employee-friendly companies in Estonia!
Innovation - we believe in what we do, and we do it with great passion – join Insly and be part of the innovation wave hitting the insurance market!