We are seeking a Technical Account Manager
to join us on our journey from world first digital insurance broker to leading #insurtech
Insly is a no-code insurance SaaS software provider with a global reach. With HQ in London and offices in Tallinn and Warsaw, Insly has grown fast and is backed by well-known investors.
Our mission is to digitalise and connect the $4 trillion insurance industry in order to reduce the cost of insurance for customers and help them access better insurance services.
1000+ insurance brokers and 50+ underwriting companies log into Insly every day to design and launch their insurance products, manage business-critical operations and support writing over €1bn in premiums. But we’re just getting started.
As a Technical Account Manager at Insly, you will play a key role in supporting our customers in the insurtech industry. The role combines daily customer success activities with project management, helping customers maximise the value of Insly's products. You will engage with customers to understand their business and technical needs, manage ongoing projects, address product-related questions, and collaborate with internal teams to deliver solutions that improve customer experience and drive long-term success.
About the role
Responsibilities:
Engage with our existing customers and facilitating meetings to map out new business and technical requirements—then ensure they are successfully implemented.
Listen to customer concerns and challenges, identify areas for improvement, and proactively drive solutions to enhance their experience with Insly.
Take a proactive approach by proposing enhancements that optimise system performance, usability, and overall customer satisfaction.
Be hands-on with system configuration and testing to ensure smooth integrations and product functionality.
Analyse requirements, define scope, refine tasks, estimate effort, document solutions, replicate issues, and collaborate closely with developers and QAs—this is part of our daily work, and we love it!
Requirements:
Previous experience in Account Management, Customer Success, IT Project Manager or similar role.
Understanding of IT system architecture with the ability to assess and analyse its individual components.
Excellent written and verbal communication skills and fluency in English.
Proactive approach and excellent time management, decision making and problem-solving skills.
Previous experience with Jira and other similar tools.
Previous experience in insurance is beneficial, but not necessary.
Why Insly?
At Insly, we believe in freedom, responsibility, and impact. You’ll have the autonomy to own your work while being part of a high-performance, high-reward team. We challenge the status quo, value creativity, and encourage collaboration at every level—without corporate BS!
We focus on results, not rigid processes, giving you the freedom to work in a way that suits you while maintaining accountability. Our flat structure means no unnecessary hierarchies—you can reach out to anyone at any time. At Insly, people come first. You’ll be surrounded by supportive colleagues and managers who genuinely care about your growth. We also understand that life extends beyond work, so we foster a family- and employee-friendly culture.
Most importantly, we’re passionate about innovation and transforming the insurance industry. If you’re looking for a flexible work environment, the opportunity to make a real impact, and a team that truly collaborates, Insly is the place for you! 🚀