Insly is a no-code insurance SaaS software provider with a global reach. With HQ in London and offices in Tallinn and Warsaw, Insly has grown fast and is backed by well-known investors.
Our mission is to digitalise and connect the $4 trillion insurance industry in order to reduce the cost of insurance for customers and help them access better insurance services.
1000+ insurance brokers and 50+ underwriting companies log into Insly every day to design and launch their insurance products, manage business-critical operations and support writing over €1bn in premiums. But we’re just getting started.
As a Product Solution Specialist at Insly, you will play a key role in configuring, customising, and delivering high-quality implementations of the Insly platform. Depending on your seniority, you will contribute to onboarding and enhancement projects by translating business requirements into scalable system configurations, troubleshooting issues, and ensuring customers adopt the product effectively.
This role combines business analysis, technical configuration, problem-solving, and close collaboration with both customers and internal stakeholders.
About the role
Key Responsibilities:
Perform hands-on configuration of the Insly platform based on customer requirements.
Translate business processes and functional needs into effective product setups.
Support testing, troubleshooting, and validation of configured functionality.
Maintain documentation, templates, and implementation best practices.
Collaborate with Implementation Leads, Account Managers, developers, and QAs.
Provide guidance and training to customers on system use and configuration outcomes.
Additional Responsibilities for Senior Solution Specialist:
Execute advanced platform configuration and customisation activities.
Serve as the primary technical implementer within the squad for complex deliveries.
Lead technical customer discussions, troubleshoot complex issues, and propose scalable solutions.
Work closely with the Implementation Lead to ensure quality and consistency across implementations.
Mentor and provide oversight to Junior and Mid-level Specialists.
Drive standardisation, best practices, and repeatability in implementation processes.
Act as a key technical contact for assigned customers throughout onboarding and enhancement cycles.
Requirements:
Experience in product configuration, implementation, customer onboarding, or similar technical roles.
Strong analytical and problem-solving abilities with attention to detail.
Understanding of business processes and requirements analysis.
Familiarity with SaaS platforms and client-facing technical solutions.
Excellent communication and collaboration skills.
Ability to work on multiple projects in a dynamic environment.
Proficiency with tools such as Jira and Confluence.
Fluent English skills.
Additional Requirements for Senior Level:
Proven ability to independently manage complex configuration tasks and technical investigations.
Experience leading technical discussions with customers.
Ability to mentor less experienced specialists and ensure delivery quality.
Strong understanding of scalable solution patterns and implementation best practices.
Why Insly?
Flexible working time and working place - we choose results over the process but know that with freedom comes accountability!
Company benefits - we want to make sure you are in great health, so we offer health insurance or sports compensation.
Flat structure - in Insly we do not believe in titles or hierarchies, you can turn to anybody at any time - no corporate BS!
Friendly colleagues and supporting managers - people are Insly’s greatest asset, so we will make sure everyone is surrounded by awesome teams and have helpful managers.
Family- and employee-friendly employer - our employees perform several roles in their lives, and we aim to support all of them.
Innovation - we believe in what we do, and we do it with great passion – join Insly and be part of the innovation wave hitting the insurance market!